security-engineer video for at CustServTech Inc. , your support agents frequently interact with users through live chat. During these sessions, customers often
At CustServTech Inc. , your support agents frequently interact with users through live chat. During these sessions, customers often upload images containing personally identifiable information (PII) —such as photos of ID cards or documents. Your leadership team is concerned that this PII might be stored in chat logs, which are later reviewed by internal or third-party analysts for service quality assessments. You are tasked with addressing this privacy concern while preserving the analytical value of the chat data . What is the most appropriate solution?