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A customer service chatbot built with a generic gcp video

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Full Certification Question

A customer service chatbot built with a generic Large Language Model sometimes provides inaccurate information about the company's specific return policies. To address this, the company decides to integrate the chatbot with its internal, up-to-date database of company policies. This process of connecting the LLM's responses to the company's own verified information source is an example of grounding with what type of data?