A company's contact center records thousands of gcp video
generative-ai-leader video for a company's contact center records thousands of customer calls daily. The management team wants to automatically analyze these
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A company's contact center records thousands of customer calls daily. The management team wants to automatically analyze these call transcripts to identify emerging trends in customer complaints, understand common reasons for dissatisfaction, and monitor adherence to call scripts by agents, without manually listening to every call. Which component of Google's Customer Engagement Suite is specifically designed to provide these types of analytical capabilities over call data?