generative-ai-leader video for a large insurance company is undertaking a major digital transformation. They plan to replace their entire on-premise, legacy
A large insurance company is undertaking a major digital transformation. They plan to replace their entire on-premise, legacy call center hardware and software with a fully cloud-native, AI-integrated solution. They need a comprehensive, enterprise-grade foundation that includes telephony, IVR, virtual agents, and agent assistance tools in one scalable package. Which Google Cloud offering best represents this end-to-end platform?