generative-ai-leader video for a retail company wants to improve its customer service by providing 24/7 support through a chatbot, empowering its human agents
A retail company wants to improve its customer service by providing 24/7 support through a chatbot, empowering its human agents with real-time suggestions during live calls, and analyzing call transcripts to understand common customer pain points. Which suite of Google Cloud offerings is best suited to provide these comprehensive customer engagement capabilities?