generative-ai-leader video for a developer is building an AI sales assistant. To make it effective, they need to give it two capabilities: Connect to the
A developer is building an AI sales assistant. To make it effective, they need to give it two capabilities: Connect to the company's Salesforce account to retrieve and update customer contact information. Perform a specific, custom calculation to determine a "customer health score" based on a proprietary formula coded by the developer. How are these two types of tools best described in the context of agent architecture?