generative-ai-leader video for a retail company wants to implement AI-powered customer service that works 24/7, provides real-time suggestions to human agents
A retail company wants to implement AI-powered customer service that works 24/7, provides real-time suggestions to human agents during calls, and analyzes conversation patterns to improve service quality. They need these capabilities to work together seamlessly rather than as separate tools. What is the primary business advantage of using Google's integrated Customer Engagement approach versus individual AI tools?