Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. You have a chatbot that uses question answering in Azure Cognitive Service for Language. Users report that the responses of the chatbot lack formality when answering spurious questions. You need to ensure that the chatbot provides formal responses to spurious questions. Solution : From Language Studio, you modify the question and answer pairs for the custom intents, and then retrain and republish the model. Does this meet the goal?