Scenario: Iceberg Lounge is Gotham's coolest nightclub and Penguin's pad for operations. It's a high-end nightclub in Gotham which acts as a legit forefront of his illegal activities. You have been hired as a contractor for Iceberg Lounge and you are consulting on various IT functions. Oswald Cobblepot runs the show. Today, the team has begun working with conversational AI. In the current project the team wants to enable a conversational customer support solution through both email and web chat. Which of the following should they do?