solutions-architect video for a streaming service provider collects user experience feedback through embedded feedback forms in their mobile and web apps.
A streaming service provider collects user experience feedback through embedded feedback forms in their mobile and web apps. Feedback submissions frequently spike to thousands per hour during content launches or service outages. Currently, the feedback is sent via email to the operations team for manual review. The company now wants to automate feedback collection and sentiment analysis so that insights can be generated quickly and stored for a full year for trend analysis. Which solution provides the most scalable and automated approach to meet these requirements?