The customer support team at TelCo Solutions is aws video
solutions-architect-pro video for the customer support team at TelCo Solutions is experiencing a surge in computer-generated calls in their Amazon Connect
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The customer support team at TelCo Solutions is experiencing a surge in computer-generated calls in their Amazon Connect contact center, impacting costs and agent productivity, and they need the most operationally efficient solution for agents to flag these calls as spam and automatically block them from reaching agents in the future. What is the MOST operationally efficient solution to meet these requirements?