A company utilizing Amazon Connect for their aws video
solutions-architect-pro video for a company utilizing Amazon Connect for their contact center is encountering a surge in automated calls, affecting both
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A company utilizing Amazon Connect for their contact center is encountering a surge in automated calls, affecting both operational costs and agent productivity. They need a system where agents can easily mark a call as spam, subsequently preventing such numbers from being routed to agents in the future. What is the most effective and operationally efficient solution for this scenario?