A retail company uses a customer service chatbot aws video

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machine-learning video for a retail company uses a customer service chatbot powered by a large language model (LLM) through Amazon Bedrock to handle product

Full Certification Question

A retail company uses a customer service chatbot powered by a large language model (LLM) through Amazon Bedrock to handle product inquiries and returns. Customers report that the chatbot gives slightly different answers when asked the same questions about return policies or product details. How can the company ensure the chatbot provides consistent responses? (Select two)