A telecommunications company wants to analyze aws video
ai-practitioner video for a telecommunications company wants to analyze customer service calls to detect customer sentiment and identify areas for improvement
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A telecommunications company wants to analyze customer service calls to detect customer sentiment and identify areas for improvement in its support interactions. The company is looking for AWS services that can process audio recordings and determine whether customers express satisfaction or frustration. Which AWS services should they use for sentiment analysis of customer service calls? (Select TWO.)