ai-practitioner video for a global e-commerce company is utilizing a foundation model through Amazon Bedrock to enhance its customer service chatbot, providing
A global e-commerce company is utilizing a foundation model through Amazon Bedrock to enhance its customer service chatbot, providing automated support and answering user queries. However, the company is concerned about the potential for the model to generate inappropriate, sensitive, or malicious content that could harm its reputation or negatively impact customer experience. To mitigate these risks, the company seeks to implement safety measures that ensure the model consistently produces safe, relevant, and context-appropriate responses. Given this goal, what would be the most effective approach to control these risks and maintain model safety?