ai-practitioner video for a telecom company is seeking to improve the efficiency and effectiveness of its customer service operations by integrating generative
A telecom company is seeking to improve the efficiency and effectiveness of its customer service operations by integrating generative AI. The goal is to equip customer service agents with AI-driven tools that can assist in generating accurate, context-aware responses to customer inquiries, offer real-time suggestions, and help automate routine tasks. The company is evaluating several generative AI solutions to determine which one best fits their need for enhancing customer service interactions. Which of the following is the best fit for this use case?