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Case Study A multinational e-commerce company wants to improve its customer support experience by implementing an AI-powered chatbot. The company has historical chat logs from customer interactions in multiple languages and wants to enhance its chatbot to provide personalized, accurate, and context-aware responses. The AI model should also be able to handle product inquiries, order status checks, and refund requests efficiently. Question The company wants to ensure that the chatbot provides more accurate responses based on past customer inquiries. Which combination of techniques should be used? (Select TWO.)