End of support may include paid or extended vendor assistance before a product reaches end of life while end of life means the vendor has stopped all official support is correct.

End of support denotes a vendor lifecycle phase where regular updates and free fixes are curtailed and the vendor may offer limited or paid extended support options for security patches or critical bug fixes. End of life means the vendor will no longer issue updates, patches, or official technical assistance and customers must plan to upgrade or retire the product to avoid unsupported risk.

End of life applies only to physical hardware while end of support only concerns software is incorrect because both hardware and software products can have end of support and end of life dates and the concepts are not limited to one type of product.

End of support forces immediate shutdown of systems while end of life has no operational impact is incorrect because end of support does not automatically require systems to be shut down. It reduces vendor assistance and increases risk which often drives upgrades or mitigations. End of life typically has a greater operational impact because no further official fixes or security updates are provided.

End of life is decided by the customer while end of support is declared by the vendor is incorrect because vendors announce both end of support and end of life dates. Customers choose when to decommission or replace assets but they cannot unilaterally change vendor support policies.

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