Direct, one-on-one help for account and billing inquiries and Access to the AWS Service Health Dashboard are included with the Basic support plan. These items cover nontechnical customer service and public service status information that every AWS account receives at no additional cost.

Direct, one-on-one help for account and billing inquiries is available around the clock for account and billing questions and it covers nontechnical issues handled by customer service. This support does not provide technical troubleshooting or architectural advice.

Access to the AWS Service Health Dashboard gives customers the ability to view current and historical availability and service events for AWS offerings. This is public status information rather than a personalized technical incident response service.

Infrastructure Event Management is not included with Basic and it is offered only to customers on Enterprise On-Ramp and Enterprise plans for launch and large scale event support.

Prescriptive use-case guidance for architectures is provided by paid plans such as Business and above and is not part of the Basic tier.

AWS Support client-side diagnostic tools are not available with Basic and require at least Developer, Business, Enterprise On-Ramp, or Enterprise support levels.

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